Service Workflow
Welcome to www.haulandroute.com, operated by Haulandroute. By booking our freight and transport coordination services, you agree to the following terms and operational procedures.
- Our Service Workflow
Our freight coordination and transport services follow a structured workflow to ensure operational clarity and compliance:
Step 1: Initial Inquiry and Booking Deposit
Customers submit freight transport requirements through our website. To commence consultation, route planning, and logistical allocation, an initial Booking Deposit is required. This deposit secures your transport reservation slot.
Step 2: Quotation and Confirmation
Following the initial inquiry, our logistics team assesses the transport specifications (including volume, dimensions, origin, and destination) to determine the final pricing. The final quotation is communicated and confirmed prior to service execution.
Step 3: Collection and Transport Commencement
Once the schedule is confirmed and goods are prepared, our operational team proceeds to the designated collection address to collect the items and initiate transportation according to the agreed schedule.
- Logistics and Transport Timeframes
Scheduling: Transport schedules, collection dates, and estimated transit durations are estimated based on operational planning, route conditions, and logistical availability.
Operational Variations: Transport timeframes may be influenced by external operational factors such as traffic conditions, weather events, or cross-border regulatory procedures. While we endeavor to adhere to scheduled timelines, estimated delivery times are provided for coordination purposes and do not constitute a strict time-guarantee.
Customer Cooperation: Timely collection and delivery depend on the customer ensuring that goods are fully prepared, adequately packed, and accessible at the agreed collection point at the scheduled time.
- Service Cancellation and Withdrawal Policy
3.1 Statutory 14-Day Cooling-Off Period
In compliance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and applicable EU consumer protection regulations:
Customers have the right to cancel their service agreement within 14 days from the day the booking deposit is paid, without giving any reason.
Waiver of Cooling-Off Period Upon Commencement: If you expressly request us to commence service performance (such as initiating route planning, logistics allocation, or dispatching transport resources) within the 14-day period, you acknowledge that you waive your right to a full refund once service performance has begun.
3.2 Cancellation Terms and Deposit Non-Refundability
Cancellation Prior to Operational Preparation: If a cancellation request is submitted before logistics coordination, driver dispatch, or resource allocation has commenced, the booking deposit may be refunded, subject to an administrative deduction for costs incurred.
Cancellation After Scheduling or Dispatch: If cancellation occurs after transport scheduling has been finalized, collection resources dispatched, or collection attempted, the booking deposit is strictly non-refundable to cover operational and reservation costs.
- Company Contact Information
For any inquiries, transport schedule modifications, or cancellation requests, please contact our administrative team in writing:
Address: Suite 2.2–2.7, Bank Studio 23, Park Royal Road, London, NW10 7JH, United Kingdom
Telephone: +44 20 8838 3602
Email: infra@haulandroute.com
Website: www.haulandroute.com