Privacy Policy
This Privacy Policy describes how Haulandroute (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit our website (www.haulandroute.com) or request our freight, transport, and item collection booking services across the United Kingdom and Europe.
We are committed to processing your personal data in full compliance with the UK Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and the European Union General Data Protection Regulation (EU GDPR).
- Information We Collect
We collect only the personal information necessary to deliver, coordinate, and manage our item collection, booking, and transportation services.
A. Information Provided Directly by You
Contact Information: Full name, billing address, collection address, delivery address, email address, and phone number.
Service Requirements: Booking details, item dimensions, transport weight requirements, preferred scheduling times, and specific delivery instructions.
Payment Details: Information required to process booking consultation deposits. Payment credentials (such as credit or debit card numbers) are captured and processed directly by our secure payment service provider using encryption standards. We do not store complete financial card numbers on our servers.
B. Information Collected Automatically
Technical Usage Data: IP address, browser type, operating system, pages viewed, time spent on pages, and general device access metadata.
Cookies and Tracking: Essential and functional cookies necessary for site operation, session integrity, and navigation performance.
- Legal Basis and Purpose of Processing
We process your personal data under the following lawful bases permitted under UK and EU data protection frameworks:
Performance of a Contract: Processing is required to respond to service enquiries, calculate transport quotes based on specialized routing requirements, secure booking consultation deposits, and coordinate physical collection and logistics operations.
Legitimate Interests: Processing is necessary for customer support management, administrative operations, system integrity maintenance, fraud prevention, and operational service improvements.
Legal Obligation: Processing required to comply with commercial record-keeping, tax regulations, operational transport mandates, and applicable legal requests.
- How We Use Your Information
Your personal data is used solely for legitimate operational and legal purposes, including:
Arranging consultation requests and initial scheduling for item collection and freight transport.
Calculating custom service quotes based on specialized freight parameters and location variables.
Processing initial booking deposits required to reserve logistics schedules and transport capacity.
Communicating operational updates, route tracking references, and administrative notices regarding your requested booking.
Maintaining internal accounting, tax, and audit compliance records.
- Data Sharing and Service Providers
We do not sell, rent, or trade your personal data to third parties for marketing or commercial profit.
We share personal data strictly on a need-to-know basis with trusted service providers necessary to operate our business and fulfill your requests:
Logistics Partners: Authorised drivers, carriers, and collection crews bound by confidentiality and operational terms.
Payment Processors: Authorised financial service providers processing deposit transactions over secure protocols.
Technology Hosts: Secure hosting infrastructure and administrative cloud communication tools supporting server stability.
Legal and Regulatory Authorities: Government bodies, tax authorities, or law enforcement agencies when mandated by binding law or lawful production orders.
- International Data Transfers
When personal data is transferred between the United Kingdom and the European Economic Area (EEA), or to third-party infrastructure in other jurisdictions, we enforce appropriate technical, organizational, and legal safeguards.
These measures include legal adequacy decisions recognized by the UK Information Commissioner’s Office (ICO) and European Commission, standard contractual clauses (SCCs), or international data transfer addendums to ensure your personal data remains protected to European standards.
- Retention of Personal Data
We retain your personal data only for as long as necessary to fulfill the operational purposes for which it was collected, or as required by law:
Booking and Service Records: Kept for the duration of service fulfillment plus standard statutory limitation periods to address administrative inquiries.
Financial and Tax Documentation: Retained for up to six years following the relevant financial reporting period, in accordance with UK and European statutory accounting obligations.
General Enquiries: Retained for a limited operational duration to address initial quotes, after which records are archived or securelydeleted.
- Data Security
We maintain formal administrative, physical, and technical measures designed to protect personal data against accidental loss, unauthorized access, alteration, or unlawful disclosure. Access to customer information is restricted to personnel and contracted transport partners who require access to execute service operations.
While we apply rigorous safeguards appropriate to the nature of processed data, no Internet-based data transmission system can guarantee total immunity from all external threats.
- Your Legal Rights (UK & EU)
Under UK GDPR and EU GDPR, you have statutory rights regarding your personal data:
Right of Access: You may request copies of the personal data held about you.
Right to Rectification: You may request corrections to inaccurate or incomplete personal records.
Right to Erasure: You may request the deletion of your personal data where no legal ground or statutory obligation requires its retention.
Right to Restrict Processing: You may request that we limit how your data is used under specific legal circumstances.
Right to Data Portability: You may request the transfer of your personal data in a structured, commonly used format.
Right to Object: You may object to data processing based on legitimate interest grounds.
To exercise any of these rights, please contact our Data Privacy Office using the contact details provided below. We will evaluate and respond to your request within statutory timeframes.
You also have the right to lodge a complaint with a supervisory authority:
United Kingdom: Information Commissioner’s Office (ICO) at ico.org.uk
European Union: Your local national Data Protection Authority (DPA).
9.Updates to This Privacy Policy
We reserve the right to modify this Privacy Policy to reflect regulatory, technical, or operational changes. Updated versions will be published on www.haulandroute.com with a revised effective date. Your continued interaction with our website constitutes acknowledgement of the updated Privacy Policy.
10.Third-Party Links
Our website may contain links to independent third-party websites or services. We are not responsible for the privacy practices, content, or policies of external sites. We encourage you to read the privacy statements of any external platform you visit.